🔨 Troubleshooting
Troubleshooting Tips and Instructions
SD Card Format
Formatting an SD memory card may be needed to resolve card corruption, card errors, or image transmission errors. We recommend formatting the card if your camera displays the below errors or behavior. This is not a comprehensive list and is an exampl
Factory Resetting a Camera
If your Barn Owl camera is not sending photos (including On Demand commands) or you need to resolve other operational issues, you may need to perform a reset. Follow the steps below for resetting your camera:. RangeCam and RangeCam Mini Model Cameras
What is an Incomplete Transmission?
An incomplete transmission is a photo that was not fully transmitted. This results in a partial image that cannot be fully viewed. In many cases, this is the result of a temporary dip in cellular signal from the nearest tower, which will rebound in 2
Solar Panel & AA Battery Troubleshooting
How often should my camera need AA batteries?Based on average camera activity and settings, you should replace the camera's AA batteries based on the below guidelines.Low Maintenance Panel: AA replacements roughly every 6-12 months.Zero Maintenance P
Send A Test Photo
Sending a test photo is recommended when setting up a new camera or troubleshooting a camera performance issue. The result will either be Send Succeeded or Send Failed, and if the test photo fails an error code (such as 403, 201, etc) will follow. Ra
RangeCam 2 and RangeCam Live Status Indicator Lights
RangeCam 2 Status LightsYour RangeCam2 offers status indicator lights instead of an LCD screen. This greatly simplifies troubleshooting camera concerns while offering greater reliability. Here is a breakdown of the five status lights and what they me
Remove ReachCam Solar Connector Ring
There is a small rubber ring on the cable connector which should be removed to correct the power concern with your camera. The below images will assist with identification and removal of this ring. Special tools are not needed, but a thin bladed scre