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General Questions

Questions about Barn Owl cameras, systems, and policies.

What carriers does Barn Owl use?

Currently, our cameras are designed to connect to 4G signals throughout the United States. We are currently partners with US Cellular, AT&T, Viaero, and their partner networks which provide coverage in even very remote locations. If you provide us wi

What do I do if my camera is triggering on undesired motion, like traffic on a road?

Your camera may trigger on undesired motion such as insects, birds, and traffic in the background. Camera positioning and settings are important to fine tune your camera's performance. Here are a few things to consider. Position your camera so the ar

What settings can enhance property surveillance?

Barn Owl cameras have several features that can be tailored to meet your surveillance needs:. All Barn Owl camera models offer the ability to capture photos & video clips when the motion sensor is triggered. This setting can be found under 'Camera Se

What is AI Detection and AI "Smart" Alerts?

AI Detection is a feature available with Barn Owl cameras that uses artificial intelligence to scan captured images for specific objects like animals, people, and vehicles. You can choose up to three object categories to trigger the AI Detection. Add

What do I do if my order hasn't shipped?

Orders ideally ship within 24 business hours of payment. Please note that orders placed after 2pm Central on Friday may not ship until the following business day. Tracking information will be sent via email and you may need to check your spam or junk